What to do if you encounter problems with an online casino
There may be times when you need help and guidance. Whether you are a beginner or a professional, you may have some questions. For all the problems you need to solve, it is necessary to have good customer service available at all times.
Most common ways to contact customer service
|Benefits||Average response time|
|Keep track of your conversation with customer service.
More detailed answers with step-by-step solution (which you can keep in writing).
|Telephone||Talk to a human.
When you can not write when you on the go.
|Livechat||Write to a person
The most effective way to solve a problem
If you still do not get the answer, try the following methods:
There are common problems that appear time and time again. The largest online casinos know this, which is why they create FAQ databases with step-by-step instructions.
- Social Media
Social media platforms such as Twitter, Facebook and Instagram have become particularly useful in recent years.
Online casinos now have a dedicated team that handles social media, where they not only post the latest offers but also answer questions both publicly and via direct messages.
- Send a letter
If you are a little old-fashioned, you can send a letter. If the casino does not display the address, you can get the information via the licensor’s website.
People are another great way to get help online.
There are many casino forums out there with many experts. Utilizing other people’s knowledge is a great way to get help and learn to become a better player in general.
What if customer service does not help?
Although rare, this is a possibility. So what can you do then?
If you can not solve the problem you encountered while playing and service is available, you can always contact the gaming authorities.
All gaming authorities that issue licenses have their own websites where players can submit complaints:
- UK Gambling Commission – here
- Malta Gaming Authority – here
- Alderney Gambling Control Commission – here
- Curacao eGaming – here
As always, a healthy start in avoiding unpleasant situations is to be aware of our assessment of “Customer Service” in the reviews. It’s the easiest way to identify the most helpful casinos!
Casinos are meant to be fun:
Casino games are meant to be fun. When you remove the stakes, potential winnings and everything else, you are left with entertainment. If you’re not having fun, you should not play. If you decide to play, play responsibly.
Are you playing too much?
Everyone has their own limits, but ask yourself one simple question: Do I think more about gambling than anything else? If you put other things on hold to play casino games, you are playing too much.
Some of the most common signs of gambling addiction include:
- Spend more time and money than you can afford
- Not knowing when to stop / not being able to stop
- Losing or straining relationships
- Anxiety about playing or not playing
- Hides things from your family and friends
- Need to gamble more / larger amounts to get the adrenaline
What help can you get?
There is plenty of help available if you feel that gambling has become a problem. All regulated online casinos have help available directly on the website. In addition, you can set restrictions on your gaming account and exclude yourself from a website temporarily or permanently.
Finally, you can get help from independent organizations, such as:
- Gamblers Anonymous
- Net Nanny